We are ProAction Networks – based in Milton Keynes, Buckinghamshire. We provide outstanding IT systems, business telecommunications and infrastructure support, recover faulty or failing systems & computers, maintain your systems and solve your technology problems. As advocates of all NEC telecommunications products for the SME, we specialise in the NEC Univerge SV8100 and we are a happy, helping hand with whatever baffles, bothers or eludes you and your technology concerns.
We provide sales, support, maintenance and consultative services in business technology, specialising in the NEC SV8100 – and particularly when it comes to all forms of business telecommunications, information technology and getting the most from web services. We specialise in supporting those in the SME arena who are looking to achieve the smartest results with a conservative budget.
We are a fully accredited NEC, Zeacom, Cisco and Microsoft Partner – and are fully able to help support, maintain or install your SV8100, Network, Server, Computer, Phone System and Web Presence.
ProAction Networks are happily the UK’s brightest and quickest maintenance, technical and warranty support providers for the NEC SV8100!
We firmly believe that the NEC SV8100 business telephone system is one of the most reliable and resilient phone systems available to businesses in the UK. It has the widely acknowledged Japanese reliability, and is a true combined VoIP and TDM (traditional) phone system. The NEC SV8100 supports VoIP telephones and multi-system IP linkage and has grown with the technologies surrounding VoIP to bring you assured IP and traditional telephone infrastructure.
The NEC Univerge SV8100 Communications Server is the ideal system for small and medium enterprises that wish to compete and grow their businesses over time. This robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future.
ProAction Networks realises that business today demand efficient, seamless communication – fully integrated with your data networks via CTI, Unified Messaging, Single Number Reach, VoIP, management, Call Centre and trunks. This convergence enables fast decision-making and improves customer responsiveness. The NEC UNIVERGE 360 range of telephony products helps small and medium sized businesses succeed at this accelerated level by placing people at the center of communications.
The UK’s Finest NEC SV8100 Service, Sales, Support and Maintenance.
We offer dedicated NEC SV8100 24/7 maintenance and support – as well as time-and-materials consultative and engineering services for the NEC SV8100, Zeacom, UCB and a range of other products and product types. If you have a question about a problem you have, an idea about a way you are looking to grow your infrastructure and turn your telephony into a profit centre, rather than a cost centre – please contact us!
Our maintenance and support is rated as the most competitive and efficient in the industry. We maintain a range of organisations and businesses who gladly act as reference customers for us, should you require a second opinion. Our maintenance and support package includes 365 day support, 24 hours a day. We can include maintenance and support for your data network and IT systems if required.
We stock a range of NEC SV8100 telephones, chassis, blades, components, licenses and software for the NEC SV8100 as well as have direct access to manufacturer stock. We can take orders via credit card, cash, cheque or account (subject to credit check). If you need a competitive quote, with or without engineering services, please contact us and we can get you a quote in minutes!
ProAction Networks use a comprehensive stock management system, ensuring that we have a consistent supply of hardware in-stock covering replacement parts and to enable us to provide a full Disaster Recovery solution to your NEC SV8100 system.
Across the world, businesses today demand efficient, seamless communications which can enable rapid decision-making and customer responsiveness. The NEC SV8100 helps small to medium-sized businesses succeed by placing people at the center of communications.
Designed to be both versatile and scalable for your growing business needs, the SV8100 supports TDM, IP, video, wired or wireless. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.
At the heart of NEC’s range of telecommunications solutions is the SV8100 – a smart voice solution for 2010 – and a smart upgrade from the NEC IPS 2000 or NEC Apire systems.
The NEC Univerge SV8100 Communications Server is an integral part of this initiative. The NEC SV8100 Communications Server is the ideal system for small and medium businesses which need to compete and grow their businesses over time. With this system at the heart of your voice systems, and ProAction Networks providing you with 24-hour support and business-continuity, you will have the best solution at your fingertips for fast growth and great service!
This robust, feature-rich solution is hugely scalable and can be expanded to meet your communications needs now and in the future. The NEC SV8100 is designed to be both versatile and scalable for your growing business needs. The NEC SV8100 supports TDM, IP, video, wired or wireless. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.
The Small Office – Aggressively priced compared to other smaller systems, but with enormous scaleability as a business grows.
The SMB – The SV8100 offers productivity and efficiency tools that are usually associated with more expensive large corporate systems.
The Call Centre – Powerful call management software ensures customer service levels, and your workforce, are optomised at all times.
The Branch Office – These can benefit from highly cost effective unique Netlink feature – allowing multiple systems to operate as one. Netlink also offers multiple business continuity options.
The Homeworker – The latest VoIP technology ensures costs are minimised, and access to system features are maximised.
The Mobile Worker – Whether on-site or out in the field our comprehensive mobile connectivity solutions ensure a user is contactable whenever and wherever they are. Cutting edge features such as mobile extension are delivered with no additional cost.
Hotels & Hospitality – A range of specific features that will enhance a guests’ hospitality experience, while at the same time optimise staff efficiency. Healthcare Environments – By simplifying and enhancing the communication process health professionals have more time to spend with patients. Response time is also improved substantially.
Specialised Professions – Legal and finance professions benefit from features such as call recording which is effortless, easily accessed and completely secure.
The NEC SV8100 also supports a wide variety of solutions from the SV8000 Series family of products, including:
NEC SV8100 Desktop Suite
NEC UNIVERGE SV8100 Desktop Suite – a significant component of NEC’s approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world. ProAction Networks offer full pre and post sales support and maintenance for NEC’s Desktop Suite.
NEC SV8100 Mobile Extension
NEC UNIVERGE SV 8100 Mobile Extension – For organizations to thrive, they must be flexible. Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV8100 Mobile Extension. Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.
NEC SV8100 UCB – Unified Communications for Business
UC for Business (UCB)– Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees. Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.
ProAction Networks have nearly a decade’s worth of experience with installation, support and maintenance for the UCB and Zeacom’s Communications Centre.
NEC SV8100 Fixed Mobile Convergence / uMobility
Fixed Mobile Convergence (uMobility) – Mobile phones are a mainstay in today’s businesses and usage only continues to grow. This inherently makes employees have to distribute a separate phone number to business associates or customers so they can be reached and manage multiple voice mailboxes, as well as deal with important calls being dropped from a weak in-building signal. With NEC’s fixed mobile convergence uMobility™ solution from Varaha Systems, Inc., businesses are now able to provide employees with single number reach, unified voice messaging and enhanced in-building coverage through a business’s Wi-Fi network. uMobility provides:
NEC SV8100 IVR – Interactive Voice Response
NEC UNIVERGE SV8100 Interactive Voice Response – Customer satisfaction is the cornerstone to being successful in any business. A key component to keeping your customer’s satisfied is the efficient delivery of communications and information. NEC’s UNIVERGE SV8100 Interactive Voice Response (IVR) provides the tools you need to efficiently communicate with your customers while offering an immediate return on investment (ROI). The SV8100 IVR gives you the capability to:
NEC SV8100 Multimedia Conference Bridge
p>NEC UNIVERGE SV8100 Multimedia Conference Bridge – provides small, medium and expanding businesses a flexible, in-house conferencing solution that protects their communications investment while providing PC-accessible features, networking options and excellent voice quality. This important component of NEC’s UNIVERGE 360 approach enables businesses to leverage technology to meet the needs of their employees and customers.
NEC SV8100 ACD – Automatic Call Distribution
NEC UNIVERGE SV 8100 Automatic Call Distribution (ACD) facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
The PC-Based Supervisor with Reports feature can be used for agent scheduling, business analysis and improvement of scheduling efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information. This convergence of technology and communication positions the SV8100 ACD as a key element of NEC’s UNIVERGE 360 approach.
NEC SV8100 InMail
NEC UNIVERGE VM8100 InMail Solution – For today’s small-to-medium size businesses (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience. The UNIVERGE® VM8000 InMail Solution, a part of NEC’s UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a SMB’s communication needs both now and in the future.
ProAction Networks can fully support and maintain your InMail solution as part of your seamless SV8100 solution.
NEC SV8100 UM8100 Mail
NEC UNIVERGE UM8100-Mail Solution – For today’s small-to-medium size businesses (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience. The UNIVERGE® VM8000 InMail Solution, a part of NEC’s UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a SMB’s communication needs both now and in the future.
NEC SV8100 Hospitality Management Solution
NEC UNIVERGE SV8100 Hospitality Management Solution – The UNIVERGE® SV8000 Series Hospitality Management solution for both the UNIVERGE SV8100 and SV8300 Communications Servers allows specific applications to integrate with business processes based on specialized roles within an organization. These role-enabled communications are a core component of NEC’s UNIVERGE360 approach. It provides advanced services to ensure your guests have a memorable stay. They can access the latest messaging services, and your business benefits from extensive features including flexible numbering, room status and toll-restriction check-in mode. Hospitality Management even works with your Property Management System (PMS) through Property Management System Integration (PMSI) to support many key front and back-office functions.
NEC SV8100 Communication Analyst
NEC UNIVERGE SV8100 Communication Analyst – A part of NEC’s UNIVERGE360 approach, UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.
For both SMB and enterprise organizations, Communications Analyst enables productivity measurement, cost management, toll fraud monitoring and billing creation. Because it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network. Communications Analyst seamlessly integrates with NEC’s E911 Security Notification to provide comprehensive reporting of 911 calls. It also integrates easily with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.
NEC SV8100 E911 Security Notification
NEC UNIVERGE SV 8100 E911 Security Notification – To keep people safe and secure during an emergency, it is important for businesses to have a 999 Emergency Response system that can accurately pinpoint a caller’s location and direct appropriate emergency response resources to the scene. With the UNIVERGE SV8000 Series E911 Security Notification (ESN) application for the UNIVERGE SV8100 Communications Server, businesses will have the tools necessary to protect their most valuable asset – their people.
ESN pinpoints a 911 caller’s location and passes that information along to the Public Safety Answering Point (PSAP). This reliable, automatic transfer of information helps businesses provide vital, lifesaving information to the 911 public safety network while notifying the appropriate on-site personnel that an emergency call is in progress; an immediate and accurate response results. E911 Security Notification is a comprehensive, cost-effective solution for small to medium enterprises with multiple sites / campuses / buildings. This solution is ideal for organizations with single or multiple locations. E911 Security Notification enables superior management of 999 calls by:
NEC SV8100 VSR (Voice Security Recorder)
NEC UNIVERGE SV8100 Voice Security Recorder (VSR) – NEC’s Voice Security Recorder (VSR) solution provides a total solution to call recording, documentation and agent evaluation. VSR provides a way to improve your company’s level of service and increase your Return on Investment (ROI) through the information it provides. The VSR solution is comprised of the VSR Unit, the 4-Port Digital Call Logging Unit, and two pieces of software –VSR Manager and VSR Reporter Pro.
Together, these solutions offer a comprehensive call recording and agent evaluation package for businesses both large and small. As an added benefit, Voice Security Recorder integrates with NEC’s SonicView IP Recording to capture information from both TDM and IP transport technologies. This produces a single, comprehensive storage, reporting and management system for all recorded calls whether they are TDM or IP.
NEC SV8100 SonicView IP Recording
NEC’s SonicView IP Recording – Are you looking for a quick, easy way to record, share and organize IP telephone calls? If your organization uses the UNIVERGE SV8100 Communications Server, NEC’s SonicView IP Recording provides the solution you need in an easy to implement and use application. This cost-effective web-based recording solution includes an extensive range of features and can easily be managed online through its intuitive graphical user interface. Installation and management is painless and helps to ensure a low total cost of ownership (TCO). Some of its available features include:
Additionally, Agent and Supervisor Consoles provide further means to customize the application to fit your call recording and storage needs. SonicView IP Recording also integrates with NEC’s Voice Security Recorder to capture information from both IP and TDM transport technologies. This produces a single, comprehensive storage, reporting and management system for all recorded calls whether they are IP or TDM.
NEC SV8100 Digital DECT Handsets
NEC UNIVERGE SV8100 Digital DECT Terminals combine the benefits of digital telephony with the superior quality and features of DECT technology as an element of NEC’s UNIVERGE360 framework. These terminals help unify business communications by adding mobility options to your infrastructure. With the addition of the DTL-RPT-1 repeater, the coverage area of your UNIVERGE Digital DECT telephone system is extended in all directions – including up and down.
If the repeaters are installed so their coverage area overlaps the coverage area of the base, the base can hand-off calls to the repeaters as the user moves from one coverage area to another. When connected to the repeater, the mobile handset operates exactly as it does when connected to the base. Hand-off from the base to the repeater is imperceptible to the user, even during an active call. This wireless system provides perfect voice quality, seamless handover and a secure air interface that protects your company’s investments in existing telephones, applications and your network infrastructure.
NEC SV8100 IP DECT Handsets
NEC UNIVERGE SV8100 IP DECT Terminals – NEC’s Business Mobility provides a more flexible work environment by delivering on-site wireless telephony through the superior quality of the well established Digital Enhanced Cordless Telephone (DECT) technology with all of the benefits of IP technology. Business Mobility extends the reach of your voice communications by using your converged network to offer feature transparency between the wired and wireless world without any compromise in voice quality, availability and security.
NEC SV8100 Digital Desktop Terminals
NEC UNIVERGE SV 8100 Desktop Digital Terminals – In today’s intensely competitive business environment, smart companies know that it takes great customer service to get ahead. UNIVERGE Desktop Digital Terminals offer features and benefits that brilliantly capture the essence of form and function while providing businesses the means to seamlessly communicate with their customers. These terminals, which are an important part of NEC’s UNIVERGE360 approach, deliver exceptional value and can be customized to fit your organization’s needs. With their user-friendly ergonomic design, a range of models to choose from and a choice of interfaces and options, they provide users with access to the full power of UNIVERGE communication platforms.
ProAction Networks can offer full warranty, support and maintenance for your NEC DT710 and DT730 Deskphones. If you have a problem or issue you need resolving – please get in touch!
NEC SV8100 Desktop VoIP Terminals
NEC UNIVERGE SV8100 Desktop IP Terminals – NEC’s UNIVERGE Desktop IP Terminals provide all the features and functionality of traditional phones with the seamless integration of advanced IP applications. Integration of voice and data is no longer limited to the network or the PC desktop; it is now in the end-users’ hands, providing role-enabled communications as part of NEC’s UNIVERGE360 approach. UNIVERGE Desktop IP Terminals are ergonomically designed for natural comfort and facilitate use through an array of menu-driven soft key functions and easy-access function keys. Together, these aspects of the terminal deliver power, versatility and programmability to all user stations, maximizing efficiency and productivity. Because the entire desktop surface is crafted for user productivity and fosters better speed, service and performance, the UNIVERGE Desktop IP Terminal can help your business reach more profitable heights.
ProAction Networks can provide assured voice quality of service (QoS) for VoIP infrastructure, including NEC DT710, DT730 and DT750 desk phones, as well as Netlink, KCCIS and Aspirenet interconnected systems over IP links. We also provide sales and support for SIP trunking on the NEC SV8100.
NEC SV8100 MH240 Multiline Handset
NEC UNIVERGE MH240 Multiline Mobile Handset significantly improves user accessibility, productivity and responsiveness by providing workers the ability to roam from one business area to another – without losing productivity. The MH240 enables you to get the most from your NEC IP communication platform – even with a highly mobile staff. It provides all of the features that users expect from a desktop phone in an easy-to-use mobile handset with excellent voice quality, an intuitive LCD screen and simple menu-driven navigation. It even offers a wide range of features, such as a personal phonebook, courtesy mode, redial, and an integrated speakerphone. The MH240 works with NEC’s UNIVERGE WL1500/1700 Series Access Points to offer a simple means of support, deployment and easy wireless network scalability for your growing business. The MH240 is part of UNIVERGE Assured Mobility™, NEC’s newest generation wireless LAN communications solutions.
NEC SV8100 PC Pro and Web Pro Support Software
NEC UNIVERGE SV8000 PC Pro/WebPro – UNIVERGE® SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage, support and maintain their own terminals and provides them with the functionality needed to simplify communications and maintenance. PC Pro/WebPro is a part of NEC’s UNIVERGE360 approach to integrating communications technology into the business maintenance environment. Most PC Pro/WebPro programming is done via three support views – Standard Maintenance, Wizard Maintenance and System Data Maintenance. These views are accessible through menu items, a tabbed view or one-click icons.
ProAction Networks can provide full end-user installation, support and training for PC Pro software, enabling you to control and manage your SV8100 in-house and on a daily basis.
NEC SV8100 Netlink
NEC UNIVERGE SV 8100 Netlink – For an organization to have true role-enabled communications, it must have access to the best data networking products on the market today. NEC’s UNIVERGE360 approach to communications ensures that we understand these needs and know the necessity of having comprehensive, integrated communications. Through this methodology, we place users and their specific roles at the center of our product development. NEC’s UNIVERGE SV8100 Netlink facilitates real communication integration and supports unified communications for your organization. It demonstrates NEC’s commitment to our UNIVERGE360 approach. Netlink ensures your business can grow and communicate effectively with centralized programming and management. It extends your reach to remote offices and mobile workers while providing increased efficiency, and feature transparency – regardless of the primary unit’s physical location. And because it is compatible with standards-based IP routing and switching, it even can be implemented on existing networks.
NEC SV8100 InRouter
NEC UNIVERGE SV 8100 InRouter offers an intelligent, all in one networking and monitoring solution for NEC communication server deployments as a building block to NEC’s UNIVERGE360 approach. It combines multiple voice and data features into an in-skin converged networking router. The InRouter includes a single T1 WAN interface or a single Ethernet WAN and an integrated 4 port managed Ethernet switch with VLAN support.
NEC SV8100 Perfect Communicator
NEC Perfect Communicator is a great marketing targeted at the right audience leads to one thing…more sales and growth. NEC can help you achieve that growth with NEC Perfect Communicator. This solution is a proactive audio delivery system that puts you in control of when, where, and how your message is presented at every location in your network – all from a single location!
NEC Perfect Communicator can be tailored to fit your needs. It can grow when you grow whether you have a few locations or thousands. You can pick the features you need to make it the perfect custom solution for your organization. It gives you the peace of mind that can only come from knowing that your message is going to the right people at the right time. We’ve taken the guesswork out of on-hold and in-store marketing messages by putting you in control of their delivery.
ProAction Networks can provide unique advice, sales support, maintenance support and consultancy for your NEC system. ProAction Networks is set apart from most companies offering to support your systems because we have not evolved (or are trying to evolve) from a telephone support company. We have always been a combined IT and Telecommunications support company, which fully understands the solution from end to end.
We enter into any scenario from an open perspective, considering the best ways of managing your telecommunications, your IT infrastructure, cost, impact and future developments.
NEC SV8100 Sales, Support and Maintenance
Our service and support goes above and beyond most small telecommunications companies, with support available 24 hours a day. We do not have call centres so you always get through to the person you want to speak to. We achieve this by remaining relatively specialised and actively seeking client relationships which most benefit the customer and allow us to dedicate 100% of our efforts on those customers.
ProAction Networks offer a range of support options and we are able to offer full remote and on-site support, 24 hours a day. We can respond immediately with Cisco WebEx, Dial-Up connections or TeamViewer. If these methods are not appropriate we can attend virtually any location in the South East of England within 2 hours.
Our support and maintenance contracts can be tailor-made to your needs with the option of just a 3 month minimum term.